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SMC供电

The new infrastructure has helped them to reduce costs and allows greater flexibility in their day-to-day operations.

  • Country: United States Of America
  • Industry: Energy and Utilities
  • Solution: Connected 解决方案 and Devices, 自治网络

SMC供电 (SMC) is a family-owned corporation headquartered in Springfield, 密苏里州, working from 14 locations across 密苏里州 and Kansas. They deployed WiFi access points in all the locations and a VoIP phone system using a single server to connect all its offices. They can now receive calls from customers even when out of the office.

SMC供电标志
We now have all our locations running on one single system which has simplified things immensely for us. Our employees can do their job properly and customers are getting a better service.
Charles Givens, Applications Manager, SMC Electric

Challenges

  • Each of SMC’s locations had its own separate phone system and used different service providers.
  • Since staff constantly needed to make calls between sites, the system was expensive and inefficient for day-to-day operations and maintenance.
  • SMC staff found it difficult to consistently answer customers’ incoming calls, especially when out of the office.
  • They needed phones they could carry around onsite, and a call forwarding system to avoid losing calls from potential revenue-generating customers.
  • 最后, warehouse staff required wireless phones and portable devices such as bar scanners to streamline processes and increase efficiency, 使Wi-Fi成为必需品. 

Results

  • All locations now have WiFi access points working autonomously, as well as a VoIP phone system that allows calls to run through a single server.
  • Two WLAN switches manage voice and data WiFi traffic; the system is connected to portable devices in the warehouses (e.g. handheld barcode scanners).
  • Disaster recovery mode allows applications to keep running if t在这里 is a crisis, helping to avoid backlog and communication problems.
  • 所有通讯费用, including long-distance calls, have been eliminated as all calls are now go over IP.
  • Customer drop-off rate is significantly lower now that all calls are answered, helping to generate more revenue.
  • SMC employees can now connect to WiFi, which allows greater flexibility to run meetings, 打电话给客户, and invite guests from any location.
  • A robust system that delivers clear call quality enables SMC to provide a better service to its customers.

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